Made with Emergent
About ClaimRunners
ClaimRunners was built by a service advisor who spent years fighting the warranty claim process. We exist so your team doesn't have to.
Before ClaimRunners existed, our founder was a service advisor at a busy dealership. Every day looked the same: write a repair order, call the warranty company, sit on hold for 30 to 60 minutes, argue over coverage, hang up, repeat. By the time the call was over, three customers were waiting at the desk, the technician needed direction, and the shop was losing momentum.
Warranty claims weren't just annoying — they were actively pulling advisors away from the work that drives revenue. Every hour on hold was an hour not spent selling a brake job, explaining a diagnosis, or moving the service lane forward. And the worst part? Even after all that effort, claims would get denied over a missing detail or a miscommunicated correction code. The process was broken.
The idea behind ClaimRunners was simple: what if there was a team dedicated to handling warranty claims — the calls, the follow-ups, the documentation — so the people on the shop floor could actually do their jobs? That question became the foundation of everything we've built.
"I didn't set out to build a software company. I just wanted to stop spending half my day on hold. When I realized every advisor in every shop was dealing with the same thing, I knew we had to fix it for all of them."
— Founder, ClaimRunners
Give time back to the shop. Service advisors and shop owners should be focused on customers, repairs, and revenue — not trapped on hold with a warranty company. ClaimRunners handles the claim workflow from start to finish so your team can stay where they're needed most: on the shop floor.
End-to-end warranty claim support, from first call to final payment.
ClaimRunners calls the warranty company on your behalf. No more sitting on hold.
Every call is logged with notes, transcripts, and timestamps. Nothing gets lost.
See the status of every claim at a glance — submitted, in progress, approved, or denied.
RO photos, parts lists, and 3C write-ups scanned, structured, and ready to submit.
We track deadlines and follow up so claims don't slip through the cracks.
Advisors, managers, and agents all see the same claim data in real time.
ClaimRunners is designed for anyone dealing with warranty claims in the automotive service industry:
Franchise Dealerships
Service departments juggling high claim volume across multiple warranty providers.
Independent Repair Shops
Owner-operators who can't afford to lose an hour on hold when there are cars to fix.
Multi-Location Groups
Dealer groups and chains that need consistent claim handling across all locations.
Warranty claims fail for the same reasons over and over: missing documentation, unclear write-ups, dropped follow-ups, and nobody knowing where a claim stands. ClaimRunners eliminates those breakdowns with a structured process that keeps every claim moving.
Every claim gets logged, every call gets documented, and every follow-up gets tracked. Your advisors submit the claim, and ClaimRunners takes it from there — calling the warranty company, recording the outcome, and reporting back. It's accountability and consistency, applied to a process that's been chaotic for decades.
The result? Fewer denials from incomplete submissions. Faster authorizations from persistent follow-up. And most importantly — your team gets their time back.
Made with Emergent