ClaimRunners

Introduction

This Privacy Policy explains how ClaimRunners ("we," "us," or "our") collects, uses, and protects your personal information when you use our services. We are committed to protecting your privacy and ensuring transparency in our data practices.

Who We Are

ClaimRunners is a web application that helps automotive dealerships and repair shops manage warranty and insurance claims. Our platform is designed exclusively for business-to-business (B2B) use by employees of automotive service facilities.

What Data We Collect

We collect the following types of information:

How We Use the Data

We use your information to:

• Provide and maintain the ClaimRunners service
• Authenticate users and secure accounts with login verification
• Send transactional emails and SMS for login codes, password resets, and claim updates
• Process and manage warranty and insurance claims
• Enable communication between dealerships, agents, and warranty companies
• Improve the reliability, security, and performance of our platform
• Provide customer support and respond to inquiries
• Analyze usage patterns to enhance user experience and develop new features
• Comply with legal obligations and protect our rights

SMS and Email Communications

We use third-party service providers to deliver transactional messages:

Legal Basis for Processing

We process your personal information based on the following legal grounds:

• Performance of Contract: To provide the ClaimRunners service as agreed with your employer (the dealership or repair shop)
• Legitimate Business Interests: To operate, maintain, and improve our platform, ensure security, and provide support
• Consent: For optional communications like SMS notifications, where you have provided explicit consent
• Legal Obligations: To comply with applicable laws, regulations, and legal processes

Data Sharing and Disclosure

We do NOT sell your personal data.

We only share data with trusted service providers necessary to operate our platform:

• Cloud Hosting: For secure storage and processing of data
• Email Services (SendGrid): To send transactional emails
• SMS Services (Twilio): To send authentication codes and claim notifications
• Analytics and Monitoring: To track performance and identify issues
• Security Services: To protect against threats and ensure platform integrity

All service providers are required to protect your data and use it only for the purposes we specify. We may also disclose information when required by law, court order, or to protect our rights and safety.

Data Retention

We retain your personal information for as long as necessary to:

• Provide the ClaimRunners service to you and your employer
• Comply with legal, tax, and accounting requirements
• Resolve disputes and enforce our agreements
• Maintain business records for auditing and compliance purposes

When data is no longer needed, we securely delete or anonymize it.

Data Security

We implement reasonable technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

• Encryption of data in transit and at rest
• Secure authentication mechanisms (passwords, JWT tokens)
• Regular security assessments and updates
• Access controls and role-based permissions
• Monitoring for suspicious activity and unauthorized access

However, no system is completely secure. We encourage you to use strong passwords and keep your login credentials confidential.

International Data Transfers

Your information may be processed and stored in the United States or other countries where our service providers operate. By using ClaimRunners, you acknowledge that your data may be transferred to jurisdictions with different data protection laws than your own. We ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

Your Rights and Choices

You have the following rights regarding your personal information:

Children's Privacy

ClaimRunners is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on this page with a new "Last Updated" date. We encourage you to review this policy periodically.