ClaimRunners

Last Updated: December 5, 2025

Introduction

Welcome to ClaimRunners. These Terms of Service ("Terms") govern your access to and use of the ClaimRunners platform and services ("Service"). By accessing or using ClaimRunners, you agree to be bound by these Terms.

If you are using ClaimRunners on behalf of an organization (such as a dealership or repair shop), you represent that you have the authority to bind that organization to these Terms.

Description of Service

ClaimRunners is a business-to-business (B2B) software application designed for automotive dealerships and repair shops to manage warranty and insurance claims. The Service provides tools for:

Creating, tracking, and managing warranty claims
Submitting repair orders and documentation
Communicating with warranty companies and insurance providers
Managing user accounts and permissions
Generating reports and analytics
Receiving notifications about claim status updates

Who May Use the Service

ClaimRunners is intended for use by:

Automotive dealerships and repair shops (business customers)
Employees of those businesses, including service advisors, managers, administrators, and agents
Authorized warranty and insurance agents

You must be at least 18 years of age to use ClaimRunners. The Service is not intended for retail consumers or the general public.

Accounts and User Responsibilities

Account Security

You are responsible for maintaining the confidentiality of your login credentials
You must notify us immediately of any unauthorized access to your account
You are responsible for all activities that occur under your account
Do not share your password or account access with others

Accurate Information

You agree to provide accurate, current, and complete information when creating claims, entering repair orders, and using the Service. You are responsible for updating your information as needed.

Compliance with Laws

You agree to comply with all applicable local, state, federal, and international laws and regulations when using ClaimRunners, including laws related to data protection, warranty claims, and business practices.

Acceptable Use Policy

You agree NOT to:

Use the Service for any illegal, fraudulent, or unauthorized purpose
Submit false, misleading, or fraudulent claims or information
Attempt to gain unauthorized access to other accounts, systems, or networks
Interfere with or disrupt the Service or servers
Use automated tools (bots, scrapers) without permission
Reverse engineer, decompile, or attempt to extract source code
Send spam, unsolicited marketing, or abusive messages via SMS or email
Violate the privacy or rights of other users
Upload or transmit viruses, malware, or harmful code
Resell or redistribute the Service without authorization

Violation of this Acceptable Use Policy may result in immediate suspension or termination of your access.

SMS and Email Communications

Purpose of Messages

ClaimRunners sends SMS and email messages for transactional purposes only, including:

Login verification codes and two-factor authentication
Password reset links and account security alerts
Claim status updates and important notifications
System announcements and service updates

We do not send marketing or promotional messages.

Message Frequency and Rates

Message frequency varies based on your account activity. Messages are sent only when there is activity related to your account or claims (e.g., login attempts, password resets, claim status changes). Standard carrier messaging and data rates may apply. Contact your mobile carrier for details.

Opt-Out Options

SMS: Reply STOP to any SMS message to opt out of future messages. Reply HELP for assistance. Note that you cannot opt out of essential security messages like password resets.

Email: Update your email preferences in your account settings or contactsupport@claimrunners.comto adjust your email notifications.

Consent

By providing your phone number and email address, and by checking the SMS consent checkbox during account creation, you consent to receive transactional messages from ClaimRunners. For more information, see ourSMS Consent PolicyandPrivacy Policy.

Intellectual Property

ClaimRunners Ownership

ClaimRunners and its licensors own all rights, title, and interest in and to the Service, including all software, code, designs, graphics, logos, trademarks, user interfaces, and documentation. These Terms do not grant you any ownership rights to the Service.

Your Data

You retain ownership of all data you submit through the Service, including claim information, repair orders, vehicle details, and customer data ("Your Data"). By using ClaimRunners, you grant us a limited license to use Your Data solely to provide and improve the Service.

Feedback

If you provide feedback, suggestions, or ideas about the Service, you grant us the right to use that feedback without obligation or compensation to you.

Payment and Fees

If applicable, your use of ClaimRunners may be subject to fees as agreed in your service agreement with us. You agree to pay all fees in accordance with the billing terms provided. We reserve the right to change pricing with reasonable notice.

Disclaimers and Limitation of Liability

Service Provided "As Is"

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. WE DO NOT GUARANTEE THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR COMPLETELY SECURE.

Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, CLAIMRUNNERS AND ITS AFFILIATES, OFFICERS, EMPLOYEES, AND SERVICE PROVIDERS SHALL NOT BE LIABLE FOR:

Indirect, incidental, special, consequential, or punitive damages
Loss of profits, revenue, data, or business opportunities
Service interruptions or data loss
Actions or inactions of third parties (warranty companies, insurance providers, etc.)

OUR TOTAL LIABILITY FOR ANY CLAIMS ARISING FROM YOUR USE OF THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID TO US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR $100, WHICHEVER IS GREATER.

Third-Party Services

ClaimRunners may integrate with or link to third-party services (e.g., warranty companies, AI tools, payment processors). We are not responsible for the availability, accuracy, or content of third-party services. Your use of third-party services is at your own risk.

Indemnification

You agree to indemnify, defend, and hold harmless ClaimRunners, its affiliates, and their respective officers, employees, and agents from any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys' fees) arising out of or related to:

Your use or misuse of the Service
Your violation of these Terms
Your violation of any rights of another party
Any content or data you submit through the Service

Termination

Termination by You

You may stop using the Service at any time. To close your account, contactsupport@claimrunners.com.

Termination by Us

We reserve the right to suspend or terminate your access to the Service at any time, with or without notice, if:

You violate these Terms or our Acceptable Use Policy
Your account shows signs of fraudulent or suspicious activity
We are required to do so by law or court order
We decide to discontinue the Service

Effect of Termination

Upon termination, your right to use the Service will immediately cease. We may delete your account and data, though we may retain certain information as required by law or for legitimate business purposes.

Governing Law and Dispute Resolution

Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of New York, United States, without regard to its conflict of law provisions.

Dispute Resolution

Any disputes arising out of or relating to these Terms or the Service shall be resolved through good-faith negotiation. If a dispute cannot be resolved within 30 days, either party may pursue legal remedies in the courts of New York.

Class Action Waiver

You agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action.

Changes to These Terms

We may update these Terms from time to time to reflect changes in our practices, legal requirements, or Service features. We will post the updated Terms on this page with a new "Last Updated" date. If we make material changes, we will notify you by email or through a notice on the Service. Your continued use of ClaimRunners after changes become effective constitutes your acceptance of the revised Terms.

Miscellaneous

Entire Agreement: These Terms, together with our Privacy Policy and any other agreements referenced herein, constitute the entire agreement between you and ClaimRunners.

Severability: If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full effect.

Waiver: Our failure to enforce any provision of these Terms does not constitute a waiver of that provision.

Assignment: You may not assign or transfer these Terms or your rights under them without our prior written consent. We may assign these Terms without restriction.

Force Majeure: We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control.

Contact Us

If you have any questions, concerns, or requests regarding these Terms of Service, please contact us:

ClaimRunners Support

Email: support@claimrunners.com

For privacy-related inquiries, see ourPrivacy Policy